Privacy
What we collect, and why
Booking an appointment means sharing a few details with us. Here is exactly what we hold, why we need it, and who can see it.
What we collect
When you book
- Your name, phone number and email address
- The service, date and time you chose
- The occasion, if you tell us — and for lash bookings, whether you already have extensions
- For house calls, the area or estate we're coming to
- Any notes or requests you add
When you pay
- The M-Pesa confirmation code you paste in, and the name on the payment if it wasn't you who paid
We never see or store your M-Pesa PIN, and no card or bank details are collected anywhere on this site.
When you use the contact form
- Your name, phone number, email if given, and your message
Why we need it, and who sees it
All of it exists for one reason: to run your appointment. We use your contact details to confirm your booking and reach you if something changes, the appointment details to hold the right slot for the right length of time, and the M-Pesa code to check your payment arrived.
Only the owner of Dolled Up KE can see your details. Nothing is sold, rented or shared for marketing, and no advertising or analytics trackers are used on this site.
Where it is stored
Bookings and messages are stored with Supabase, which hosts the database. The site itself runs on Vercel. Confirmation emails are sent through Resend. Each of these processes your data only to provide that service to us.
The map on our contact page is served by OpenStreetMap, chosen because it sets no advertising cookies.
Access to the database is restricted at the database level, not just in the app — the public website has no permission to read bookings, payments or messages at all.
How long we keep it
Booking records are kept so we know your history as a client and can handle any questions about a past appointment or payment.
Retention period to be confirmed — the business is still deciding how long records are kept before being deleted. Ask us and we'll tell you where that has landed.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Message us on WhatsApp or use the contact form and we'll sort it out.
Some information may need to be kept where it relates to a payment already made. Kenya's Data Protection Act 2019 governs personal data here; the business is confirming its obligations under it.
Questions
Anything at all about your information — just ask. WhatsApp 0700 247863 is the fastest way to reach us.
See also our booking policy.